Force Multipliers

Since many business owners seem to see employees as a necessary evil "I have to go deal with my employees..." I'd like to offer an alternative perspective:

Employees are your biggest force multipliers. Infinitely more people will interact with your business through your employees than through you. Your employees are deeply connected to your guests, and the perception of your organization has more to do with the interactions they have with your employees than it does with your latest social media post. (You can only fudge the truth for so long.)

To put it into perspective:

• Out of all the cups of coffee we've served today, I've personally served zero.

• Out of all the packages we've shipped, I've shipped zero.

• I haven't made any calls to wholesale partners or vendors, and I haven't fielded any guest emails.

That's all done by our amazing team.

So if you're fed up with your employees, here are a few questions to mull over:

• What role have you played in creating this culture of resentment?

• Will you accept the responsibility to reshape that culture?

• Where would your business be if you had no employees?

Employees are first and foremost humans. This post is aimed at those who may need a little push to see how the human and business aspects of work are actually in perfect alignment, regardless of what traditional business practices tell us.