Cleaning The Toilet
“Clean the toilet because it’s part of your job.”
“The lasting impression people take away from any experience is the sum total of everything they see, hear, smell, touch, and feel, both consciously and subconsciously. Any slice of the experience should reflect our mission of creating memorable moments for our guests. Making sure the restroom is dialed is part of this.”
When we understand and resonate with the meaning behind our tasks, even the sh*ttiest ones feel more bearable.
You’re cleaning the toilet either way. Which toilet would you rather clean?