Care

Working people to the bone doesn’t bring out the best in them.

Creativity, joy, connection, and empowerment are all stifled, and after the initial surge of energy quickly runs out, productivity takes a nosedive.

It’s a terrible way to treat people, and it doesn’t put them in a great headspace to serve others.

Your employees pay the price, your guests pay the price, and you pay the price.

We know this intuitively—we can’t create an amazing experience for our guests if we don’t create the proper environment for our team.

But it doesn’t stop there. As leaders we must extend the same care we offer to others to ourselves.